Shipping Policy

Shipping Information

We are proud to offer free shipping on all orders over £20 delivered within the United Kingdom, Ireland and Australia.
Orders under £20 are charged a flat shipping fee of £2.99.
No hidden fees, no surprises.

Shipping Area

• United Kingdom (UK), Ireland (IE), Australia (AU)

Order Cut-Off Time

• Place your order by 23:00 (GMT+01:00) for same-day processing (Mon–Fri).

Delivery Times

• Orders are fulfilled by our international logistics partners, with delivery handled by UK, Irish and Australian postal services.
• Orders are processed and dispatched within 1–2 business days (Mon–Fri).
• Estimated delivery time to the UK, Ireland or Australia is 3–7 business days after shipment.
• Standard delivery may take up to 4–9 business days in total.

Note: All delivery times are estimates and may vary due to factors such as customs clearance, local holidays, or unforeseen delays. 

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Taxes and Duties

• All prices shown are final. No additional taxes or duties will be charged at checkout or on delivery.
  
• Your final checkout total includes everything. No additional fees will be charged later. There are no fees at delivery, and you will never be asked to pay tariffs or extra charges before or after your package arrives.

Track Your Order

Once your order ships, you will receive a tracking number by email to monitor your delivery status.

Delivery Exceptions

While we strive for timely delivery, delays due to customs, carrier issues, or natural events may occur. In such cases, we will keep you informed and provide updates on your estimated delivery.

Returns and Refunds

For full details on returning or exchanging your order, please see our Returns & Refunds Policy.

Need Help?

If you have questions about this policy, contact us at:

info@herwick.co.uk