Returns & Refunds Policy

At Herwick, we aim to make your shopping experience seamless and stress-free. We understand that sometimes an item may not be quite right. Which is why we offer a clear and easy return process.

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Return Policy

• Return window: You have 30 days from the delivery date to return eligible items.

• Condition: Items must be unworn, unwashed, unaltered, and returned with original tags attached.

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How to Return

1. Start a return: Contact our customer service team at info@herwick.co.uk to request instructions.

2. Package your items: Securely place the items in their original packaging. Include the completed return form.

3. Ship your return: Returns are processed at our international returns facility. Send your return package to the address provided via email. We recommend using a trackable shipping method.

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Return Shipping Costs

• Our responsibility: We cover return shipping costs if the return is due to our error (e.g. wrong item, damaged or defective product).

• Your responsibility: Return costs (shipping and return handeling fee) are at your expense for all other reasons (e.g. size change, change of mind).

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Refunds

Once your return has been received and inspected, we will issue a full refund to your original payment method.
Please allow up to 14 days for processing.

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Exceptions

Non-returnable items include:
      -Products marked as Final Clearance (original price at GBP£xx.99).
      -Lingerie, tights, socks, and part of accessories (Belts, bags and shoes are returnable).

For hygiene reasons, we do not accept returns on:
– Worn or washed items
– Altered items
– Items without original tags
– Swimwear or underwear

Conditions that are not deemed as defective in quality:

Loose threads, raw edges, thickness, the texture of fabrics, and differences in color due to differences in monitor display are NOT treated as quality issues.

Returns due to dissatisfaction with styles, colors, and changes in personal preferences are NOT treated as quality issues.

Damages due to usage, washing, improper maintenance, self-repair, modifications, or other human factors are NOT treated as quality issues.

Please refer to our sizing chart for decisions on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.

Due to differences in design and style between items, there may be slight differences between different items in the same size. Please refer to the actual measurements.

Cancellations

You may cancel your order within 4 hours of purchase. After this period, cancellations are no longer possible due to our fast processing and handling times. For more details, please refer to our Shipping Policy.

If you still wish to cancel after the 4-hour window, you will need to wait for the package to arrive at your provided address and then initiate a return.